Enter your order number and email in the “Track Order” page—updates (shipping status, delivery date) are shared in real time, and you’ll get email/SMS alerts for key steps.
30-day returns for unused, unopened gear with original packaging. Free return labels are provided; refunds take 3-5 business days to process.
Yes—we ship to 45+ countries. International shipping costs and delivery times are shown at checkout; duties/taxes are calculated based on your location.
Yes—all gear is sourced directly from authorized brand partners (e.g., Salomon, Burton). We provide brand authenticity certificates for high-value items.
Yes—we match prices for identical items from authorized retailers within 7 days of your purchase. Contact support with the competitor’s link to request a price adjustment.
Yes—free size exchanges within 30 days. Select “Exchange” in the return portal, choose your new size, and we’ll ship the replacement once we receive your return.
For manufacturer defects, we handle warranty claims with brands. For accidental damage, we offer discounted repair support via our partner repair shops.
We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and SlopePulse gift cards. All payments are encrypted for security.
Use the live chat (9 AM–6 PM UTC), email support@slopepulse.com, or call +1-800-SLOPE-123. We respond to all queries within 24 hours.
Domestic orders (US/Canada/EU) ship in 2 business days and arrive in 3-5 days. International orders take 7-14 business days.
Out-of-stock items show a “Notify Me” button—enter your email to get alerts when stock is restocked (usually 2-4 weeks for popular items).
Use our “Size Guide” (linked on every product page)—it lists size recommendations by height, weight, and skill level. You can also chat with our pros for personalized help.
